JOB VACANCY: Technical Support Engineer Job Level: Junior Working Schedule: (On/Offsite) Reports To: Technical Manager We are seeking a dynamic Telecom System Engineer to join our team in Amman. At PROTEI, we have been delivering innovative telecom solutions worldwide since 2009. Based in Amman, Jordan, and with offices across the Middle East, Europe, Africa, Latin America, Central Asia, and the CIS, we provide worldclass technical and commercial support to a diverse global client base. Our extensive portfolio includes core network solutions, roaming, messaging, value-added services (VAS), data management, and customer care systems. This role involves deploying and configuring telecom systems, providing technical support, and delivering training to clients. It’s an excellent opportunity for individuals who excel at problem-solving, thrive in dynamic environments, and are eager to work with cutting-edge technologies. Responsibilities You will serve as the primary technical contact for customers, managing and resolving cases efficiently while ensuring satisfaction. Your tasks will include troubleshooting and replicating issues, installing and configuring solutions on-site or remotely, conducting User Acceptance Testing (UAT), and providing training. Traveling to client sites for installations and support will also be part of the role. Additionally, you’ll maintain thorough documentation and assist with updates and patches. Requirements The ideal candidate holds a bachelor’s degree in Telecommunication Engineering, IT, or a related field. Strong expertise in Linux systems, virtualization technologies (e.g., VMware, KVM), and container platforms (e.g., Docker) is highly valued. Familiarity with telecom protocols like SIP or SS7 is a plus. We also prioritize excellent English communication skills, a customer-focused mindset, and the ability to multitask effectively. Why Join PROTEI? At PROTEI, you’ll work in a collaborative, forward-thinking environment that values innovation and professional growth. We offer a flexible hybrid working model and the chance to contribute to groundbreaking telecom solutions. If this opportunity excites you, send your CV to Jobs@protei.me with the subject line: "Technical Support Engineer Application."

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